Terms and conditions of sale
Our company works for more than 8o years and, from the beginning, has as many purpose customer satisfaction. In any case, we will do everything is possible to make product’s purchase on our site an extremely positive experience.
scaglionegroup.com site (that from now on, we just call site), including any third-level domains such as shop.scaglionegroup.com, fashion.scaglionegroup.com, is owned by scaglione group s.r.l. (that from now on, we just call Scaglione), located in via delle terme 38-80077 ischia (na) p.iva 07777941217; this company is incorporated under italian law and governed by italian laws.
GENERAL CONDITIONS OF SALE
Products sold on the site are of excellent quality and purchased from Scaglione directly by manifactures. Product’s offer and sale on the site are governed by these general conditions of sale.
General conditions of sale can be periodically updated; those one, that are published on the site and accepted at the check out, are considered effective and binding.
The purchase contract vetween the customer and Scaglione is conclused in italy and, therefore, it’s governed by italian law;even foreign clients agree to respect italian laws, when they use site or decide to make purchases. for any dispute, the competent court is naples.
Scaglione refuses any responsibility for any problem or damage arising form use of the site.
Each product is accompanied by a descriptive card, containing the image and the main features of the item, in particular: description, colour, composition, size and price.
Scaglione works to ensure that the descriptions and the images are as much similar as posible to the items; however, product’s images and colours on the site may not match to the original due to the internet browser and/or computer monitor. Scaglione is not responsible for any differences due to a particular computer configuration or a computer malfunctioning.
The products and their prices are indicated on the site.
if, when ordering, the products are not available, the size is not displayed.
If the item is not longer available, cause the simultaneous purchase by several costumers, Scaglione will send an e-mail to cancel the order.
Scaglione may change at any time and without notice the products on the site and their prices.
The price of each item is indicated in dollars in USA and Canada, in yen in Japan, in pound in Britain; in all other countries price in in Euro.
Attention: payment and invoice are always expressed in euro; the price in other countries in idicated only for information.
If there is a cost for shipment, it is showed before payment.
During the purchase, the site always indicates the price in euro, the only currency that is used for payment.
Any custom’s cost or obligation is always charged to the customer
The processing purchase implies knowledge of these general conditions of sale and their unconditional acceptance.
Customer can buy an item following the steps and instructions specified on the site.
The purchase of the products on the site can be made by adult consumers / customers (more than eighteen) and acting exclusively on their behalf.
The sale and / or distribution of products purchased on the site is forbidden.
Scaglione can decide to approve an order or not.
Scaglione will notify the customer by e-mail if the company cannot accept an order.
The customer receives, at the end of purchase, the confirmation of the order and the amount to be paid. This last one includes product price and shipping cost (if required).
Scaglione accepts the following payment methods:
- bank transfer
- credit cards, including prepaid and postpaid (company accepts visa, mastercard, american express).
In case of bank transfer, the company will send the products only after receiving the online credit, which customer has to do within 7 days at start from the order acceptance.
The company will send to the customer an email, upon completion of 'on-line purchase, with the bank account details in order to make the transfer . Scaglione requires a copy of the transfer within 2 days from order, to reserve the items (the products will be send only at the time of amount of the credit).
Any other payment method can be accepted only at Scaglione discretion.
For more informations and/or assistance, buyer can send an email to firstname.lastname@example.org.
Ownership of the goods will be transferred to the customer once payment has been completed
RIGHT OF WITHDRAWAL (RETURNED GOODS)
The buyer has the right of rescind the contract and return the items (even without any reason), pursuant to and in accordance with d.lgs 21/2014, art. 52.
to exercise this right, the customer shall send a notice to Scaglione (shopscaglionegroup.com - tel / fax +39081991329 - delle terme street 38, 80077 ischia (na)) within 14 days from reception of clothes, or use the form attached here;
Scaglione will send the ran model, useful to make the return.
The return must start within 14 days of notification of withdrawal.
The cost of the return shipment are at customer expense; just in case of a defective item or a mistakenly sent product, the cost of the return shipment are covered by Scaglione.
the cost of importation, transport and disposal of returned products will be pay for by customer and will be deducted from Scaglione upon redemption.
Full details and informations are included in the "returns" section.
Any import taxes must be paid by the costumer at the time of delivery of the products.
If the package can not be delivered by courier because of a failed collaboration by the customer or for a wrong communication of personal data during the purchase or for any custom problems, it could be sent back to Scaglione Group Srl at the expense of customer (including any import taxes charged at the time of the return in Italy). These costs will be deducted from any final refund. Scaglione also reserves the right to impose a charge equal to 10% of the value of the returned goods in case where the customer doesn't accept delivery of the goods and/or in case the return does not comply with all terms and conditions set by our returns policy. Scaglione reserves the right to refuse unauthorized returns or shipped by couriers other than courier reported in the mail return authorization. The acceptance of such acts nonetheless made a charge equal to 10% of the value of the returned goods.